FAQs

Table sugar is a disaccharide and formed when two simple sugars are joined, hence called "doublesugar'. Honey is made of simple sugars called Monosaccharides hence called "one sugar' which are preferentially used by cells for energy. Hence the name superfood for instant energy.

Crystallisation is a natural process of honey. Simply put, honey is a highly concentrated sugar(carbohydrate) solution. Typically, it contains more than 70% carbohydrates and less than 20% water. It is obvious that in percentage terms, sugars are predominant. This means that water in honey contains much greater amount of sugars than it can naturally dissolve. The overabundance of sugars makes the solution unstable.Since everything in nature seeks balance, with honey, crystallization is an absolutely natural phenomenon which occurs when glucose separates from water, after which glucose remains in the form of crystals and the initial concentrated solution gets into a balanced state

Pediatricians recommend waiting until your baby is at least 12 months before

introducing honey because it may contain spores of bacteria that can cause botulism. This doesn't mean our honey supply is contaminated -- these bacteria are harmless to adults and children over 1 year of age.

Pure honey can be stored indefinitely and doesn’t have an expiry. However, due to food product guidelines, we have given a shelf life of 18 months.

Honey is the most natural form of sugar straight from nature.

It is rich in antioxidants, enzymes, and minerals. Regular use of honey aids in improving overall health and well-being.

Yes, honey is known to work wonders on your face. It helps to moisturize your face and keep the face glowing.

 Yes, honey is known to speeden up your skin cells healing processes and reduce inflammation.

Herbal teas help in boosting energy, relieve stress & anxiety, and aids in maintaining overall fitness.

Tea should sit in a dry and dark place, away from sources of heat, light, and air.

Yes all teas can be reused at the most thrice, provided it is not allowed to dry out completely.

No. All of our spreads are gluten free. Fruit is naturally gluten free as are all the ingredients in our fruit spreads. 

The fruits are blended with Organic Honey. The Sugars found in our fruit spreads are natural sweeteners, fructose and glucose from the honey used. Sugars are often called "sweet carbohydrates:' Some sugars like glucose and fructose are simple, while others such as sucrose (table sugar) are more complex. A honey bee's secret, is its ability to change these complex sugarsfound in flowernectar into simple sugars. This process is called hydrolysis. In order to change sucrose (table sugar) into glucose and fructose, heat, acids or enzymes must be added. It is a complicated process in the lab. But, when it comes to honey chemistry, bees (and their enzymes) are far more efficient.

The International Numbering System for Food Additives (INS) is a European-based naming system for food additives, It is defined by Codex Alimentarius, the international food standards & World Health Organization ( WHO). It is derived from the Greek word pektos meaning gelatinated. Plant cell walls are composed of pectin. It is a mixture of polysaccharides. The major raw material used for the production of pectin for use in the food industry are apple and dried citrus peel. It is derived from pectin and is extracted from fruits whose main purpose is as a gelling agent & thickener.

Acidity Regulator (INS330) also known as Citric acid & acts as a pH control agent in the food industry. It prevents fruits from turning brown, it is used as an acidulant in the production of jam. Acidity Regulator (INS330) stabilises sweets and confectionery.

Health benefits: Improves nutrient absorption - Citric acid boosts the bioavailability of minerals, thus helping the body to absorb them better.

You will receive an order confirmation email with the order number and invoice, on the email id and SMS.

No, you can order one time by directly proceeding to checkout, after adding required products to the cart. We, however, recommend making an account on our website to make your shopping experience swift and to receive information about promotions/offers/subscriptions and other benefits.

Go to my account page on the website by clicking the ‘Account’ icon at the top right. Select the ‘Lost your password?’  option under the login section and enter your email address. A password reset email will be sent on your registered email id.

No, currently this facility is not available.

You can pay using Net Banking, Online Payments, UPI and Cash on Delivery options.

Once you are on the checkout page, you can enter the coupon code in the coupon code field and avail the applicable discount.

No charges are levied for COD payment.

In case you have received a damaged product, you can email us your query along with a supporting image of the damaged product on connect@kalonagro.com within 24 hrs of delivery. We will address your concern in the best possible manner.

Shipping time is usually 1-2 working days from the date of order.

Delivery Time : 3-5 days from dispatch from the Kalon Agro Warehouse if Metro (source) to Metro (destination), 5-6 days from dispatch if Non-Metro (source) to Non- Metro (destination). 

*Subject to holidays/courier partner working days/unforeseen circumstances like the pandemic.

Once your order is confirmed, you  will receive an email with your package's tracking number along with the name of the courier company that is processing your order. You can use the tracking number to track the status of your package on the courier company's website.

Yes, Kalon is present in a wide range of Gourmet shops across India. Please view the information on this link -https://kalonagro.com/our-story

Yes, we ship products internationally.

For all overseas orders, shipping is extra and charged at actual.

No, order once placed cannot be canceled

Returns and Exchanges will be evaluated on a case by case basis.We strive to ensure you get 100% satisfaction from any of the products you buy from us. Please do write  to us at connect@kalonagro.comand we will be happy to resolve any issue that may have occurred to the best of our capacity.

No this facility is not available.

No products cannot be exchanged. Except in case you have received a damaged product, you can email us your query along with a supporting image of the damaged product on connect@kalonagro.com within 24 hrs of delivery.